Privacy Policy
Last updated: November 14, 2026
Holguin Collection ("we", "us", "our") is an interior design studio and construction management firm based in Miami, Florida, serving clients across South Florida and Colombia. This policy explains what personal information we collect through holguincollection.com, why we collect it, and what choices you have.
Who is responsible for your information
Holguin Collection is the party responsible for the information collected through this website. You can reach us at any time about privacy matters:
- Email: sales@holguincollection.com
- Phone: 305-796-8591
What we collect
We only collect information you choose to give us, plus basic anonymous usage data.
Information you give us
| Where | What we collect | Why |
|---|---|---|
| Contact form | First and last name, email address, mobile number, area of interest, and your message | To answer your enquiry and follow up about a possible project |
| Discovery call questionnaire | Name, email, project address, services of interest, style preferences, design references, whether you have floor plans, estimated budget, and any additional notes | To prepare for your 30-minute discovery call and recommend a suitable design package |
| Chat assistant | The messages you type, the language you write in and the page you were on. If you choose to share them after accepting the notice shown in the chat: your name, email address, phone number and details of your project (type, location, timeline and budget range) | To answer questions about our services, send your enquiry to the right person on our team and, if you ask, email you information or arrange a call |
Form submissions are delivered to our own mailbox by email. Chat conversations are stored in a database we operate for this purpose. We do not sell this information, and we do not use it for advertising.
Our chat assistant
The "Ask our team" chat on this site is an automated assistant powered by artificial intelligence. It is not a person. It can describe our services and take down the details of your project so that a member of our team can follow up; it can also make mistakes, so any price, date or scope it mentions is indicative until our team confirms it in writing.
Before your first message the chat shows a short notice. Until you accept it, the assistant does not save any contact details. It never asks for payment details or identification documents — please do not type them into the chat. It makes no decisions about you with legal or similarly significant effect: a person on our team reviews every enquiry.
To limit abuse we keep a one-way, non-reversible fingerprint of the IP address a conversation comes from. We cannot turn it back into your IP address.
Information collected automatically
We use Google Analytics to understand how the site is used — which pages are visited, how visitors arrive, and which devices they use. Analytics is configured with IP anonymisation. It sets cookies in your browser and reports aggregate data to us; we cannot identify you personally from it.
We also record when a visitor clicks through to our external shops (Amazon, Instagram), so we know which collections generate interest.
Our web server keeps standard access logs (IP address, date and time, page requested, browser type) for security and troubleshooting.
Cookies
This site does not use advertising or retargeting cookies. The only cookies set are those placed by Google Analytics for measurement. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. The site works normally without them.
Who else sees your information
We do not sell or rent personal information. It is shared only with the providers that make the site and our correspondence work:
- IONOS — our domain and our email service, which stores the messages sent through our forms once they reach our mailbox.
- Google Analytics — anonymised usage measurement.
- Anthropic — provides the artificial intelligence model behind the chat assistant. The text of a chat conversation is sent to Anthropic to generate each reply. Under Anthropic's commercial terms, that text is not used to train its models.
- Railway — hosts this website, the chat assistant and the database where chat conversations and enquiries are stored, in the United States.
- Resend — delivers the emails this website sends: form submissions and chat enquiries to our team, the confirmation you receive, and any information you ask us to email you.
We may also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim.
Links to other sites
Our "Shop" links take you to third-party platforms, including our Amazon storefront and our Instagram profile. Once you leave our site, those companies' own privacy policies and cookies apply, not ours. We have no control over how they handle your information.
Amazon storefront and affiliate commissions
Our Amazon storefront operates under the Amazon Influencer Program. When you buy through those links, we may earn a commission from qualifying purchases, at no additional cost to you. Amazon is the seller of record for anything you buy there and handles your payment, delivery and returns under its own terms.
We do not receive your name, address or payment details from those purchases. Amazon reports only aggregate, anonymised performance data to us — for example how many items were ordered — never who ordered them. Amazon’s own privacy notice governs what it collects once you leave our site.
How long we keep it
Project enquiries and questionnaires are kept for as long as needed to respond and, if we work together, for the life of the project plus the period our accountants and insurers require. Analytics data is retained according to Google's standard retention settings.
Chat conversations in which you gave us no contact details are deleted after 90 days. Enquiries received through the chat, together with their conversation, are kept for up to 24 months unless we go on to work together.
If you would rather we delete your enquiry or your chat conversation sooner, just ask.
Your choices and rights
You may ask us to:
- tell you what personal information we hold about you;
- correct anything that is wrong;
- delete your information, where we are not required to keep it;
- stop contacting you.
Write to sales@holguincollection.com and we will respond within 30 days. Depending on where you live — for example Florida, elsewhere in the United States, Colombia or the European Union — you may have additional statutory rights, and we will honour them.
Security
The site is served over HTTPS, and form submissions and chat messages travel over encrypted connections. No method of transmission over the internet is completely secure, so please do not send sensitive information such as financial account details or identification numbers through the website forms or the chat.
Children
This site is intended for adults engaging professional design and construction services. We do not knowingly collect information from anyone under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
If we change how we handle personal information, we will post the revised policy here and update the date at the top of this page.
Contact
Questions about this policy, or about information we hold:
sales@holguincollection.com · 305-796-8591